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Returning Member
posted Apr 11, 2025 5:07:23 PM

Cannot e-File my 2024 Tax Returns

I get the message "Hmm... it looks like we’ve hit a slight snag" every time I try to pay the State e-filing fee by credit card. I select "Pay by Credit Card", and expect it to come back and ask for my credit card number. Instead, the above generic error message.  I have tried all the usual, i.e., closing and reopening TurboTax (2024 Premiere, CD/Download version), rebooting my computer, clearing the cache, etc. 

Have been trying to file for 3 days now.

Can anyone help me?

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1 Replies
Expert Alumni
Apr 14, 2025 10:19:12 AM

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service