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Returning Member
posted Jan 27, 2020 3:35:07 PM

Can't upgrade to paid version?

Hi all, been using free file for a couple years now. Can't use it anymore, is there no way to upgrade? I'm fine with upgrading but jeez once I login to my account I can't get anywhere except to the page that says 'not eligible for free file' and directs me to irs.gov. Can't even get into live chat because I have the free version, and it won't let me choose to upgrade to get to the live chat. Anything to do or do I just need to create an entirely new account?

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2 Replies
Returning Member
Jan 29, 2020 3:52:55 PM

Bump

Intuit Alumni
Jan 29, 2020 5:12:37 PM

You can upgrade or switch to a higher version of TurboTax after you've started your 2019 return.

To upgrade your version of TurboTax:

  1. Make sure you’re signed in to TurboTax and are in your return.
  2. Select Upgrade in the menu on the left side of the screen.
    • If you don’t see the menu, select the menu icon in the upper-left corner.
  3. Select the version you'd like to upgrade to.
  4. We'll prompt you to pay if you want to print or e-file your taxes. You can also prepay at any time:
    • Select File in the left menu. (Don’t worry, you don’t have to file taxes—this just gets you to the payment section.)
    • Select Start or Revisit next to Review your order.
    • You’ll see a summary of your order. Select View payment options.
    • Keep going until you see How would you like to pay for TurboTax? On that screen, select Pay with Credit Card.
    • Enter your credit card information and select Continue.
    • Once you’ve paid you can go to Tax Home to access your upgraded features.

For more information on upgrading, please click here.