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posted Mar 9, 2025 12:54:18 PM

can't pass the CompleteCheck to-do list

Hi, 

I can't pass the CompleteCheck to-do list in turbotax (even though my federal and state taxes forms are all right) because I have an item to review. When I click on it, it takes me to another window with the following message:

We Won't Be Able to E-file Your Return
It looks like you have a tax situation in your federal return that makes it ineligible for e-filing, according to IRS rules.
Here are the details:
Because you're getting the Earned Income Credit but you live or have a mailing address in a U.S. Territory or foreign country, you'll have to print and mail your tax return this year.
Don't worry, even though you are unable to e-file your return, we'll still help you file your return by mail.

Fair enough, I don't live in the US anymore, and I'm willing to file my return by post. So then I click "continue" to come back to the CompleteCheck list. But the item I already "reviewed" is still in the CompleteCheck list. I tried "reviewing" it again, but I get the same outcome. So I'm stuck on this loop with this item that is impossible to make go away.
 
As a result I can't pass the CompleteCheck to-do list, and because of this Turbotax won't let me access the "filing" section (it says "Make sure you go back and finish completecheck™ before you file.").

Thanks for your help!

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1 Replies
Expert Alumni
Mar 12, 2025 8:05:38 AM

It seems like the reason your return can't be efiled right now is that it might have a form that is not available for efiling right now. ‌State and federal forms are released on different dates.‌ You can visit the following TurboTax help article to see if any of your forms are currently unavailable.

 

When will my individual tax forms be available in TurboTax?

 

If all your forms are available and you can check out some of our common solutions. ‌If your tax return can't be e-filed for some reason, TurboTax will let you know.

 

If your issue continues, contact us again and give us more details.