I've used this account for multiple years to file taxes. I looked at the free file option and started a tax return. I realized I wouldnt be able to file with free file so I'd like to go back to the normal program. I can't seem to do this. I've cleared the previous filing, signed out but whenever i sign back in it forces me into freefile.
02634
2 Replies
xmasbaby0
Level 15
Jan 25, 2020 3:34:38 PM
IRS rules prohibit the ability to switch from Free File to a paid version within the same account. To go back to a paid version you have to use a different account and user ID. And, alas, start over..
joe doaks
New Member
Feb 18, 2020 1:24:37 PM
Talk with Turbo Tax support. Log out of your account, delete your browser's cache and cookies, sign in again, choose Free File.