I had started the return in turbotax online premier version and have it almost completed. But I wanted to continue it in turbotax desktop for mac. I was trying to export the 2024 .tax file but I can no longer see the option to "Save your 2024 return to your computer" in the Tax Tools> Tools> Tools Center pop-up. I see Options to transfer last years returns to online but no option to transfer the current work to computer to be imported in the newly installed TT for Mac.
You must be signed onto your 2024 online account and accessing the 2024 online tax return by clicking on the Review/Edit button for any of the program sections, such as Personal , Info, Wages & Income, Deductions & Credits, etc.
Click on Tax Tools on the left side of the online program screen.
Click on Tools
Click on Save your 2024 return to your computer
Hi!
Done exactly that! As I mentioned in my original post, I can get to the tools center. But the save your 2024 return to the computer option is not there.
No. Exactly that option is missing for me. I had done that successfully last year. Now I see all the other options in the screenshot except that one. 😣 that’s when I posted the query last night. Not sure if it was temporary issue. Had checked on multiple browsers to be sure. Was the same. Will check again.
Update: just checked and its the same :
@nnandrek Suggest that you contact TurboTax support for this issue since I have the option and you do not have the option and we are both using the 2024 TurboTax online editions.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
No I did not. Since I had my returns ready in TT online and there was a promo to file it for $0 through app by Feb28 I filed it that way. Didn’t want to go through the hassle of support since i had a quick and easy way out this time.
I have the exact same issue. Hoping someone finds a resolution they can share.
What version of TurboTax online are you using? When testing in TurboTax Premium, I do have the option to save my 2024 return to my computer.
Select Tax Tools
hi @JohnB5677 If you see my reply with screenshot initially in the post, you will see that I can go to the tools ( step 4 in your steps) but don’t see the save to computer option listed in there ( number 5 in your steps is not seen)
If you install the Desktop program there is a new button to CONTINUE from Online. So you don’t need to download the .tax2024 file from Online.
To continue in the desktop version see this…….