Can't Enter License Code Activation Key - TurboTax 2022

I was able to use your method to get the blue teardrop.  Then I skipped over to the Windows Notepad program, typed in the license code, copied it, went back to TurboTax ... and clicked on the blue teardrop and selected "Paste".  This got the field to fill.  Then I was able to proceed through activation.

Thanks for the assist!

Thank you so much.  I was on the phone with an agent and I found your advice. It worked! The agent is reporting it. I don't know how you figured this one out. Thanks for Sharing

Michele

I had the same problem of not being able to enter the license code on the Turbo Tax activation page.  I copied the code, held my finger on the screen until the blue teardrop appeared and was then able to paste it in.  Thanks for the help!

it worked but it's crazy that we have to go through these hoops to activate a product we paid for. Intuit could just fix the box to accept the code from the first try

I was actually on my second support call with Intuit when I stumbled onto this technique.  I told them about it at the time, so maybe they'll pass the word around with each other for everyone else.  I also found that hitting the tab key a few times would get it to the point of permitting keyboard entry of the Activation Key.  As someone else commented here though, it is pretty sad that a major software company like Intuit is rushing code to its substantial customer base without adequately testing it first - especially on something so essential and basic as Activation.

Thank-you, this allowed me to enter my product key, but I'm having the same issue entering data...is anyone else having a similar problem?

Thank you so much for the tip!!  I found with windows 11 touch screen, I had to select the field until the teardrop appeared, clicked tab a couple of times until the field turned red then it allowed me to copy and paste from the notepad.  

This solved my problem. Thanks for sharing.

I had to copy and paste to get pass license code then everything was till I got to 1099 entry when it would not allow keyboard entry once again

Thank you so much for your tip. I am now able to enter the activation code on my Windows 11 touchscreen laptop computer.

I was on the phone with intuit for more than an hour trying to explain the issue. I kept getting bounced from person to person and they decided it was a technical issue of my surface. BUT the solution of typing the activation code into the notepad and then pasting it into the code box using the blue tear drop prompt box worked! Genius to who figured this out.

Many thanks for the "tab" idea. I'd tried every other solution listed on intuit and nothing worked. It still took five or six tries at revisiting the tab key, but then it finally worked! Thanks!

I have gone crazy with this problem.  Your solution works.  I have a problem with Intuit making this so complicated.  Thank you

I cannot FIND any License Code for TTax 2022.  Please contact me with help.

Please see I can't find my license code for instructions. 

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@golfrdoc 
 

Anyone else getting this pop-up box and error when trying to connect to an online bank to import 1099-INT/DIV info? This wasn't the case in previous years and I'm not sure which password is being requested. Certainly not the online back account...

Thanks. Tab key worked for me!

@diadem 

I'm not sure why you would be receiving that message when trying to import your 1099 into TurboTax.

I do know that the keychain password is password protection for TurboTax CD/Download files and is normally set by the user. I believe this is what the message is referring to.

Do you remember setting up a password for your TurboTax CD/Download?

Thank you! This worked for me. Customer support was not helpful.

Hi, I'm having the same problem where I can't enter data in any field.  Were you able to figure it out?  Was able to enter the activation code and even start the return.  Finished the business section but once I got to the personal section none of the fields allow me to enter any data. I'm stuck! please share your solution if you found one. Thanks

We need additional details to be able to assist you further.  When you state you aren't able to enter data, does it mean your screen is stuck or do you have missing entry fields?  

@leelee03 

With my W2 I needed to scan and import since some of the data didn't transfer over correctly for the 12/13 boxes and the program would not let me enter it.

In other parts I had to use the same method as entering the product key, holding down on the field until the teardrop and hitting the tab button until the field turned red then copying and pasting from notepad.  

Hope this helps. 

I have no idea how you figured out that trick, but it worked for me so thank you

I have the same problem as many others, that I can't enter my license code.  However, although I can sometimes produce the blue teardrop, I still cannot enter my license code.  I have tried to cut and paste it, but that likewise doesn't work.  The box will simply not accept any input under any circumstances.  Any ideas?