I cannot access my downloads. The download link (Turbotax Advantage- turbotax.intuit.com/personal-taxes/cd-download/advantage/) keeps redirecting me to the front page (sign up or sign in) on three different browsers (Safari, Chrome, Edge). I can sign into my Intuit account (accounts-tax.intuit.com/), but under products and billing, it lists all my products through the years, but when I click on the arrow, I get:
Something's not quite right
I went through ridiculous hoops to find a way to call (which turned out to be googling the number – the Intuit site is just all dead ends). TurboTax account/Intuit account garbage just takes you through the same stupid "troubleshooting steps" which never helped me (like sending me here). It required being sent a new download link. It's a stupid solution, but it worked. I say it's stupid, because my intuit account "my products" link still appears to be broken. At least I was finally able to download the product. It sucks that I didn't figure out where to call several days ago.
If you would like to talk to a specialist, reach out to our Support team here: TurboTax contact
As it is approaching the end of tax season ( May 17), please be aware that the wait time might be longer than normal.
I went through ridiculous hoops to find a way to call (which turned out to be googling the number – the Intuit site is just all dead ends). TurboTax account/Intuit account garbage just takes you through the same stupid "troubleshooting steps" which never helped me (like sending me here). It required being sent a new download link. It's a stupid solution, but it worked. I say it's stupid, because my intuit account "my products" link still appears to be broken. At least I was finally able to download the product. It sucks that I didn't figure out where to call several days ago.