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New Member
posted Jun 6, 2019 9:15:31 AM

Can't complete update. After download I click install and relaunch, window clears and nothing happens. Opening program again does EXACT SAME THING. Every time.

0 8 2647
8 Replies
New Member
Jun 6, 2019 9:15:33 AM

I'm having same problem on Mac

Level 15
Jun 6, 2019 9:15:34 AM

@macuser_22
Do you have any suggestions for these 2 MAC users when you are next around?  Thanks!

New Member
Jun 6, 2019 9:15:36 AM

I ended up deleting my 2017 return file off the desktop and emptying the trash...and started the return over completely.   Fixed everything except my lost time of course.

New Member
Jun 6, 2019 9:15:37 AM

Is there a way to do this without losing my almost completed data?

Level 15
Jun 6, 2019 9:15:39 AM

@mm33ee - The .tax2017 data file that should be in your Documents Folder will not be affected by uninstalling the software.

Level 15
Jun 6, 2019 9:15:40 AM

If restarting the Mac does not solve it then:

Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Level 1
Jun 6, 2019 9:15:42 AM

Updating MacOS to the latest used to help me once in this situation, but now it's happening again.

New Member
Jun 6, 2019 9:15:43 AM

I ended up deleting my 2017 return file off the desktop and emptying the trash...and started the return over completely.   Fixed everything except my lost time of course.