They do not let you "pick" your tax expert for "Live." And many of those experts are seasonal employees, so no telling if that same expert is even working this tax season.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
As xmasbaby0 stated, you are not guaranteed to speak to the same person even if you were to get disconnected and called right back. However, all of the Experts are very knowledgeable and able to assist you with accurately preparing your tax return.
When you call in, it would not hurt to mention that you would like to speak to your person to see how that works for you. Sometimes you never know.
Talk To Tax Experts Online - How To File Your Taxes Online
TurboTax® Tax Experts Are On Demand To Help. 100% Accurate, Expert Approved Guarantee. Get Your Taxes Done Right With Support From An Experienced TurboTax® Tax Expert Online! Audit Support Guarantee. Easy and Accurate. Import Prior Year's Data.
Connect With A Live Tax Expert For Tax Advice And A Final Review.
Have An Expert Handle Your Taxes From Start To Finish
Review Industry-Specific Deductions Get Every Dollar You Deserve.
Get Every Dollar You Deserve When You File With TurboTax®. File Now!