The IRS no longer uses the e-filing PIN; therefore, use last year's AGI (adjusted gross income) to verify your identity (for e-filing).
All TurboTax Online customers who filed last year (including Federal Free Edition customers) can view prior years Adjusted Gross Income (AGI) directly from Timeline (seen when you first sign in to TurboTax Online).
Your Prior Year AGI is needed to e-file your return.
To view your prior year AGI (you must use the same account used last year - username and password)
1. Sign In to your prior year TTO account (if your using a different account from last year, your AGI will not transfer)
2. Go to the prior year section of "My Tax Timeline"
3. Click "View adjusted gross income (AGI)" (see image below).
OR
You can obtain a copy of last year's tax transcript online using IRS link: https://www.irs.gov/individuals/get-transcript
Do you know why it shows all of my AGI numbers from previous years except 2018
If you do not see your AGI for 2018, that means you are not logged in to the correct account, or you did you taxes with someone else last year. For more information on ways to get your 2018 AGI, please click here.
I called the IRS and got our transcripts, and the transcripts indicate the same AGI as my records on Turbotax. Now what?
Is your return getting rejected due to your AGI? If so, please see the below TurboTax Help Article for possible reasons and solutions to fix your AGI:
What if I entered the correct AGI and I’m still getting an e-file reject?
If the solutions do not work, you may need to paper file your tax return.