TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax CD/Download software. If you would like to access TurboTax Live, you can switch from TurboTax Desktop to TurboTax Online, and then request a refund for the cost of the Desktop program by contacting customer service. How do I switch from TurboTax CD/Download to TurboTax Online?
You can always posts your tax questions here in Community, and one of our tax experts or a member of the community will try to help you out.