You post shows you are using and paying extra for the Live Basic online edition.
See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US
This is a public internet forum where no one will call you ... if you want help ask a question and someone will respond eventually.
You are asking from TT Live, for which you pay extra. Please contact a rep to talk to a human.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Live help is available M-F during normal business hours after tax season.
You post shows you are using and paying extra for the Live Basic online edition.
See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US
You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lgu63kikh
@jmiranda_30 Are you stuck somewhere? Please provide some more information so we will know how to help you.