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New Member
posted Apr 7, 2025 9:58:23 PM

Can I get a refund or credit? I bought at CostCo Intuit Turbotax Premier Federal State 2024. I see I bought by mistake a Download for Win/Mac. I use Chromebook.

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2 Replies
Level 10
Apr 7, 2025 10:47:04 PM

You might see if Costco will give you a credit or refund if the product is not used and unopened. That's where you bought it from, not TurboTax.

Level 15
Apr 7, 2025 10:54:32 PM

Try Costco first, since that may be the easiest, but they might not do it.  Some users have had luck with Costco, while some haven't.   Tell Costco you don't have a computer to install it on.

If Costco will not refund it, you can get a refund directly from TurboTax with the online submission form.  

 

Scroll way down in the FAQ to the interface for the online refund request form. 

 

FAQ:  How do I request a refund for my TurboTax product?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US