Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 2, 2021 10:35:03 AM

Can I find out how to download Turbo Tax software I purchased from Amazon without it being Read-Only?

0 5 446
5 Replies
Intuit Alumni
Mar 7, 2021 6:43:57 PM

Verify that you have administrator rights (click here for a Mac) on your computer and TurboTax is Running as Administrator:

  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, check the Run as Administrator box and select OK.

References

Troubleshoot installation and running TurboTax for Windows

TurboTax for Mac installation troubleshooter

 

New Member
Jan 15, 2023 10:40:20 AM

I purchased this software from Amazon but there is no way to download it -- despite the fact there is a download option on the Amazon order  -- what a goofy system--  it tells you can download turbo tax 2023 premium but then there is no way to do this-- garbage -- and its almost impossible to contact Turbo tax/Intuit for help 

what's going on with these goofballs ?  

Level 15
Jan 15, 2023 10:56:19 AM

IF YOU BOUGHT FROM AMAZON THEN TALK TO AMAZON.  

 

Amazon how to download and install your software order

https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

Level 15
Jan 15, 2023 10:58:49 AM

@Pharoll 

 

1) it has to be 2022 software, not 2023 

2)  Contact Amazon for the download...it's in their Software Services area, and not directly from the Turbotax website.

Level 15
Jan 15, 2023 11:01:41 AM

Are you in Canada?  Turbo Tax USA doesn't have a premium version.   Or do you mean Premier?   And this year in 2023 we are doing the 2022 returns so you need the 2022 program.