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New Member
posted Sep 16, 2024 1:55:34 PM

Can I delete my Turbotax account? I used the free service for 2022, but ended up switching to a CPA for 2023 ad I keep getting notices from Intuit that I haven't filed

How to delete turbotax account?

0 5 10650
5 Replies
Level 15
Sep 16, 2024 1:58:59 PM

TurboTax accounts cannot be deleted.   You can ignore the emails just like you must often ignore other unwanted emails.  Or you can try changing the settings for the email you receive:

 

Unsubscribe from TT emails

https://data-privacy.app.intuit.com/preferences

 

Level 15
Sep 16, 2024 2:11:06 PM

Once you have used TT to actually file a return, I believe it is not possible to delete it.  I can't say that exceptions are never made, you would have to call customer support.  Customer support can also "lock" an account as a security measure, so that not even you can log in without calling support and faxing or emailing proof of identity to the security team.

 

If it's just the emails, you can unsubscribe. 

Level 15
Sep 16, 2024 2:20:22 PM
Returning Member
Aug 11, 2025 7:00:24 PM

You need to call me first thing in the morning cause I can’t get this to work. I’m getting frustrated if I can’t and you can see it and I can’t why can’t you load the thing for me like I’m telling you before you don’t do this, I will be contacting my lawyer to file a class action suit against you

Level 15
Aug 11, 2025 7:03:52 PM

You have added on to an old post.  What are you trying to do?  Sorry no one can call you.   How to contact Turbo Tax

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991