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I have the same question. I have nothing to do with Virgin Islands but TurboTax is placing that text (Form 8689) on Line 33 of Form 1040. Have you determined a way to edit that out of the form ?! I'm stuck and have no idea how it was generated.
If there is a form you do not need, you can delete it. Please see How do I view and delete forms in TurboTax Online? for instructions.
I have this same issue. I called and spent over 2 hours on the phone trying to get help. A work order was put in to research and had a case number. I was told to call back in a couple days. I waited longer than a week to call back to give them time to figure it out. I was on phone for another 30 minutes before I gave up. The TurboTax person did not know how to help me and when she went to the case number nothing was notated on it. Anyone have an idea how to get this note off my taxes so we can file? I have no form 8689 to delete. thank you.
I got it to work without errors but don't exactly know how it happened. Try going to FORMS. Then to that line (33?). DOUBLE CLICK on that entry. I think it takes you somewhere else like a worksheet. Make sure it's BLANK. No 0, no description, etc. Sorry I can't quite remember exactly HOW to do it, but that was the general idea. Hope that helps. Once I got to it, it was incredibly easy.
The population Of this block 33, is most likely a carry over from your previous year's filing Something in the form of a repayment from "other credits"
So click on the box that shows "0" associated near the form 8689 section.
The "+" will become visible...
Next find the "other credit" quick zoom...
Next clear any data (even a bunch of zeroes will have to be cleared)
Then simply return to form 1040
you will find the successful clearing of
The 8689 Form, and you should now be able to e-file...
I tried to follow the directions for this "fix" but there was not a "+" button anywhere on the form 1040 or on the associated worksheet 1040SR, and the form 33 fields were uneditable.
Additionally, there is no Form 8689 in my forms list.
HELP!
Please contact customer support for assistance.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632