Blank screen when doing an amended return - trying to add a 1099B

A few folks have had issues with buttons off-screen on a MAC

Look for scroll bars that allow you to left-rt scroll, or up-down scroll....or see if the arrow keys on the keyboard move you to another place.

Something else to check. ...Is to just hit the tab key to see if it jumps to some new section/selection.

Thanks for the quick response. This is the desktop version, so there's no scroll bars. I did try tab, but didn't do anything. 

Sorry, can't help without having a MAC myself.....jsut what I've seen in this Forum over the past two months.

Other MAC desktop users indicated they could see more of the selections with scrolling...somehow...within the blank window....but your problem might be somewhat different.

Also, for others who might respond, and perhaps DO have a MAC....please indicate your MAC OS version, and with chip it's using.   Intel or the new one (Forgot what it's called)

Thanks.

And FYI, Intel Mac, latest MacOS Ventura 13.6.4. latest updates on turbotax. 

Same exact problem no joy with amending a return with a new 1099-B, hope there is a fix soon as will be doing by hand... errrr

I am having the same problem.  M2 Macbook Air running Sonoma  14.2.1 (23C71). First screenshot is from opening my accepted 2023 return and clicking Federal Taxes->Other Tax Situations->Amend a return-> Wages and Income->Update 1099B which shows "Your investment sales summary" from the return I filed.  I then click "Add more sales" and select stocks to get the first screen shot below.  Then click Continue and the TurboTax Desktop application goes to the blank screen (second screenshot below).  Is anyone from Turbo Tax on this forum who can respond?  Amending a 2023 form with a forgotten 1099B seems pretty standard and I'm guessing many people are having or will have this issue.

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This issue is still not resolved. It looks to be a bug in turbotax Mac (I have Premier).

I did call customer support, they said that the bug is not currently filed in their system. they asked me to deinstall, reboot, and reinstall. I did, and the bug is still not there. Turbotax support closed my case, and so they aren't working on it.

Probably need others that are seeing this to call customer support and see if maybe squeaky wheel can get it to the point where they actually have their software teams look at it. So, far turbotax support has been pretty terrible. 

I have not encountered anyone before who had a completely blank screen when trying to get to the investment summary. Others have reported that the screen is too large and they couldn't see the Edit button.

 To get to the investment summary screen, go to your Income tab, select choose what I'll work on, scroll down to Investment Income, and click Update next to the item you wish to change, such as "stocks..." This will get you to the Investment Summary screen. See screenshot (from a Mac):

Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen.

You could try using the arrow buttons on the Mac to see if the display you need is outside your viewable screen.

To adjust the resolution on your screen, you could try the steps on this Apple Support page:

On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.

Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.

In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.

@lewandenid and @gagorp 

Tuesday April 2 2024.  I have this same problem with a blank 1099-B screen.  Running latest turbotax on intel macbook that is running macOS Ventura 13.6.6 (the latest available for this mac).

I've tried everything both from this thread and by turbotax support. It is almost certainly a bug in the Mac version, but I haven't even got Intuit to file it as a defect into their engineering team. So, would suggest that others try to call into support to see if through numbers we can get it escalated into engineering. 

Will do.

Can you post the phone #?

I found the phone number but how do you get past the blasted bot.

I have a 32 inch 6K resolution mac screen. I can see the Show Schedule D tab at the base of the window, so it's definitely not a scroll issue.  This is not the issue. 

Please see this link to troubleshoot MAC issues.  You may need to force an update to help resolve the error.  

@gagorp 

I have updated Turbo Tax and the Mac to the latest versions.  No joy.  Still getting a blank screen.  PLEASE ESCALATE THIS ISSUE.

I worked with their tech support team for over an hour on the phone on this.

In the end, their solution was to give me a code so that I can upload, modify, and file on-line for free. I think this is them surrendering.

What channel/address/number did you use for Tech support?  I may just file the 1040X myself by hand....

Here is how to contact TurboTax Customer Service.

Well, it would seem that Support just flat-out lied.

I had to ask how to upload my tax return file, because there's no link to do that, and the consensus response is "Nope. There's no way to do that."

Me Too.    2023 Desktop version on Sequoia 15.2.    I'll try to do it manually or go to a different Vendor.  Sigh. 

Please clarify that you are trying to amend your 2023 return and exactly where in the process you have problems proceeding.  Also, please share any errors or onscreen messages that you see.  

@JustWantMyTaxesComplete 

I was trying to amend the 2023 return. My issues were document in the post above. I have since given up on TurboTax and moved to filing through a local CPA.