☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 13, 2025 4:49:55 AM

Billing Issue Your company took money from my account. Could you please explain why and refund it as soon as possible.

0 5 1393
5 Replies
Level 15
Mar 13, 2025 4:55:48 AM

Answered here - https://ttlc.intuit.com/community/retirement/discussion/re-your-company-took-money-from-my-account-could-you-please-explain-why-you-took-money/01/3564241#M241417

Returning Member
Mar 13, 2025 4:58:02 AM

How can I use the key word?

Level 15
Mar 13, 2025 5:07:07 AM

When you contact TurboTax support using the phone system just say Billing Issue until the system transfer you to a TurboTax support agent.

New Member
Mar 26, 2025 5:40:52 AM

When purchasing Kansas State tax it stated my payment didn’t go through so purchase twice.  Please credit my account as I see my credit card reflects two payments to you.

 

 

Level 15
Mar 26, 2025 5:47:39 AM

@Bfriley77 wrote:

When purchasing Kansas State tax it stated my payment didn’t go through so purchase twice.  Please credit my account as I see my credit card reflects two payments to you.

 

 

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm