Hi, here's exactly what happened.
I prepared my taxes with TurboTax Online, as I have done in previous years, except stopped right after verifying my return is accurate and ready to be filed. I did not pay.
I then downloaded and installed TurboTax Deluxe on my desktop.
I attached a Deluxe license to my Intuit account.
TurboTax made it clear federal file and 1st state file are free, an additional state is 40$.
I selected in the TurboTax Desktop version to import my Online tax return.
Since I am filing for 2 states, I was asked to enter my payment info and was charged $40 to my payment account, confirmed on my phone's payment account app.
TurboTax downloaded the 2 state return forms, restarted, I got to where you file a return and am being asked a 2nd time for my payment info to be charged another $40.
I changed nothing on my imported return.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
When you purchased the TurboTax Deluxe desktop CD/Download edition, one Free state program download was included in the purchase price. The state e-file is an additional charge that is currently $20 for each state tax return e-filed. Since you have two state tax returns to e-file the charge would be $40.
To avoid the state e-file fee the state return can be printed and mailed.
The state e-file charge when using the TurboTax desktop editions has been in effect for at least the past twenty years. In 2004 the charge was $14.95 for the 2003 state return e-file.