Before we can start, it looks like you'll need a quick web browser update APPEARS every time I try to download my Turbo tax and they have been updated several times.

Level 15

Dec 13, 2019 3:45:19 PM

Which browser are you using ?

New Member

Jan 7, 2020 2:42:41 PM

Microsoft edge will not update. What do I do?

Intuit Alumni

Jan 19, 2020 11:28:19 AM

You may need to use another browser. Please see this TurboTax FAQ for supported Browsers and Minimum Operating Systems for Turbotax Online:

https://turbotax.intuit.com/personal-taxes/online/system-requirements

These are the system requirements for TurboTax Windows software.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

New Member

Jan 23, 2020 7:33:24 AM

I'm having the same problem, both with Chrome and Explorer on a Windows 10 PC. I have updated each (repeatedly), and get bounced back to the browser update message on both browsers, EVERY time. I don't seem to be alone in this.

Intuit Alumni

Jan 23, 2020 8:54:31 AM

If you continue to have this issue please contact us.

Support is open Monday through Friday from 5 a.m. to 5 p.m.

Level 1

Jan 28, 2020 1:23:36 PM

I HAVE THE SAME PROBLEM----I HAVE UPDATED MY BROWSER AT LEAST 5 TIMES BUT I KEEP

GETTING THAT SCREEN WITH THE MESSAGE ABOUT UPDATING MY BROWER. I HAVE DONE THIS

THIS UPDATING TO MICROSOFT EDGE ( THAT IS MY BROWSER ) AT LEAST 5 TIMES

BUT I STILL CAN'T INTO THE SOFTWARE.. A FTER UPDATING

WHAT AM I DOING WRONG ? PLEASE PLEASE HELP ME !!

BOB [email address removed]

Expert Alumni

Jan 28, 2020 6:35:41 PM

I recommend you try a different browser - either Chrome or Mozilla Firefox.

https://www.google.com/chrome/

https://www.mozilla.org/en-US/firefox/windows/

New Member

Feb 15, 2020 12:18:52 PM

I have Microsoft Edge already installed on my computer, but I am still getting, It looks like you'll need a quick browser update"

Level 15

Feb 15, 2020 2:48:00 PM

I recommend you try a different browser - either Chrome or Mozilla Firefox.

Returning Member

Apr 18, 2020 10:57:11 AM

Hello,

I cannot update my browser any further because I have Mac OS 10.6.8 on an older computer. I did my taxes last year with same computer and browser. I cannot invest in a new computer. I have updated my operating system as far as it will go.

My laptop with newer OS died last December. I am using my iPad now to contact you but this will prove to be very uncomfortable for preparing my taxes. Do you have a fix for getting TurboTax online with an older browser (Mac OS 10.6.8) ? Help!

New Member

Feb 23, 2025 4:28:37 PM

i am using or trying to use Chrome which I used last year to do my turbo tax.

Expert Alumni

Feb 25, 2025 9:41:04 AM

Are you using TurboTax Online? If so, close the program, clear your Cache and Cookies, and retry.

Are you referring to 'download' as trying to print/save your tax return after filing?

If this applies, click the download file at the right side, and a PDF copy will open on your computer.

If not, let us know and we'll try to help.

You can Contact TurboTax Support for more help.

@Florence Shields

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Before we can start, it looks like you'll need a quick web browser update APPEARS every time I try to download my Turbo tax and they have been updated several times.