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New Member
posted Jun 22, 2019 8:37:42 AM

Because of the rejection of IND-515, can I refund the purchase of my order? I think I have to correct my tax return I already sent to the IRS.

I have fixed many times my info, but I still received the mail of rejection. I hope Turbotax can refund my order of TURBOTAX ONLINE DELUXE and URBOTAX ONLINE STATE.

0 2 1209
2 Replies
Level 15
Jun 22, 2019 9:00:47 AM

As stated in the TurboTax support FAQ you will need to print and mail the tax return.  This is an IRS rejection and you will not be able to e-file the tax return.  See this TurboTax support FAQ for the procedure to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

 

The TurboTax account fees are for the use of the software to assist in completing your tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.

 

See this TurboTax support FAQ for the IRS rejection code IND-515 - https://ttlc.intuit.com/community/rejections/help/e-file-rejection-error-ind-515-the-primary-ssn-must-not-equal-the-primary-ssn-in-another-return/01/25647

E-file rejection error IND-515: The primary SSN must not equal the primary SSN in another return

This error can occur if somebody else filed a return using the Social Security number for the first taxpayer listed on a joint return (the primary taxpayer).

It can also happen when the Social Security number has been entered incorrectly.

Solution

  1. Open your return in TurboTax and click Personal Info.
  2. Proceed to the Your Personal Info screen and make sure that:
    • You didn't accidentally enter the same Social Security number for yourself and your spouse; and
    • All Social Security numbers on the return exactly match the number(s) on the corresponding Social Security card(s).
  3. If all information is correct, proceed to Next Steps below.
    • Otherwise, click the Edit button, make the correction(s), and continue until you're back on the Your Personal Info screen. Then, e-file your return again.

Next Steps

It's likely that another taxpayer, inadvertently or otherwise, filed their return using the primary taxpayer's Social Security number. You won't be able to fix this rejection; you'll need to file a paper return.

We strongly recommend that you check our resources in this article - What to do if you suspect tax-related identity theft

Level 15
Jun 22, 2019 9:01:51 AM

Did you follow the steps in the TurboTax Help article to address the issue? https://ttlc.intuit.com/community/rejections/help/e-file-rejection-error-ind-515-the-primary-ssn-must-not-equal-the-primary-ssn-in-another-return/00/25647

 

To request a refund you must contact TurboTax support directly. When setting up a phone call, use the words billing issue and not refund.  You can only contact them on weekdays from 5 AM to 5 PM Pacific time.

Use this TurboTax Help to set up a phone call
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632
Use this website to contact TurboTax support during business hours - 
https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages
 https://www.facebook.com/turbotax/and https://twitter.com/TeamTurboTax