Asking for a friend. She can not remember password for her Turbotax and the recovery phone is a old number. How can she get help to get back into account?

If she can sign in to your TurboTax account successfully but need to update her email address, we have instructions to help her. If she's forgotten her User ID or password try our account recovery process. If she's looking to access a prior-year return, go here.

No longer have access to her email address or phone number and can't access her account? Update your info with the form on the page Account Recovery Request for her TurboTax Account.

Thank you for answer. She had to make a new account. No way back into the old ones. 

She can use her old one but needs to provide proof of identity.

She would fill out this form, attach picture of driver's license or other ID and then it takes about 24 hours for her account to be restore

Click here  
Account Recovery Request (intuit.ca)

Thank you, I'll pass that along. She already filled with new account. I could no convivence her to wait.