I have double checked my documents, closed the app, restarted my phone, left for 10 minutes came back, nothing. just an endless loop.
Is your Federal refund large enough to pay for your TurboTax product fees plus the additional $40 service fee for that pay-out-of-Federal-refund option?
You can avoid the extra $40 service fee for that payment method if you pay upfront with credit/debit card, or a prepaid debit card you can buy in a store.
Thank you, it is large enough to cover all their fees, i’m thinking i’ll just have to use my card to pay for it i am not sure why it won’t let me move on
If your refund is enough to cover your TurboTax fees PLUS the extra “refund processing” fee of $40 ($45 in CA) and your forms are ready then when you are in the FILE section you can choose to have your fees deducted from your federal refund by a third party bank, who will take out your fees and send you the rest of your refund after the IRS issues the refund.
Please make note that if your refund takes too long to arrive (IRS delays, etc.) then you will also be agreeing that the TurboTax fees can be extracted from your bank account even before your refund is issued by the IRS. This comes as an unpleasant shock to many people every year.
If you can possibly pay your fees upfront using a debit or credit card, it will save you that extra fee and even more importantly, the possible aggravation and delays that are often the result of poor handling/poor customer service by that third party bank. We see way too many instances where refunds are delayed for months when users choose refund processing. There have been lots of complaints; there are a number of things that can go wrong when you use refund processing. I suggest avoiding that situation if at all possible.
What is Refund Processing Service?
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online