Am I able to get refunded for the price I paid to file my taxes seeing as I qualify for low income? It’s supposed to be free for people who make under $36,000 a year.

Intuit Alumni

Feb 3, 2020 6:02:38 PM

You will need to contact customer support to discuss any refunds.

Please contact customer support by following the instructions below.

New Member

Feb 13, 2020 7:40:57 AM

Hey!
Did you call and what happened?

I feel tricked, because I made 29,000 AGI, was under the impression it was going to be free than spent hours filling out the form, to find out at the end it made me pay $120!!

I also need a refund as I qualify for low income and this is completely unfair to trick people like this... I tried calling but spent 2 hrs on hold. I called back another day and they said they didn’t know anything about low income being free so they would not help me.

Intuit Alumni

Feb 13, 2020 11:50:56 AM

The IRS Free File Program delivered by TurboTax is exclusively available online and has its own dedicated website at taxfreedom.com. It isn't accessible from the "regular" TurboTax.com website. For more information please click the link below.

What is the IRS Free File Program delivered by Tur ...

Why sign in to the Community?

Am I able to get refunded for the price I paid to file my taxes seeing as I qualify for low income? It’s supposed to be free for people who make under $36,000 a year.