The most common
reason previously-entered donations don't show up in ItsDeductible is because
you signed in with the wrong TurboTax account login. (You can sign in with any
TurboTax login, even if you didn't set it up for ItsDeductible.)
To get an emailed
list of all your TurboTax login IDs, go to our Account Recovery
page.
Then, try signing in to ItsDeductible with a different ID.
Other Things
to Try
- You
might be looking on the wrong-year tab (for example, looking for donations
you made in 2016 on the 2015 tab).
- You
may have entered the donation directly into TurboTax instead of
ItsDeductible.
Related
Information:
SLN63146
Answered by TurboTax FAQ to this
question