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Level 1
posted Apr 10, 2022 11:19:09 PM

After I have checked no need for Audit defense protection, but TT still ask me to pay $45 before the final step for e filing, why?

0 3 549
3 Replies
Intuit Alumni
Apr 11, 2022 10:34:32 AM

Try the below steps to remove Audit Defense in TurboTax Desktop prior to paying:

  • Go to the REVIEW tab, then click the subtab AUDIT PROTECTION.
  • Navigate past the Audit Risk Results Meter
  • On the next page make sure to select No thanks. 

If you are still being asked to pay after that, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

Level 1
Apr 13, 2022 9:23:28 AM

Thanks for the reply, but it did not work as you suggested. I have called the customer support, they helped to solve the problem.  I think TT can make it easier for customer to handle such agony issue.

Intuit Alumni
Apr 13, 2022 12:59:04 PM

Glad to hear that you were able to get assistance with resolving your issues - sorry for any frustration.