After clicking "View Returns" A popup comes up saying "Preparing your documents This may take a few moments." and I have waited for more than 20 minutes and still nothin

I would close out the account, and try again. 

Clearing Cookies and cache always seems helpful as well. 

Tried clearing cache and cookies.  Logged in again.

 

No dice.

Check your Internet connection. Hardwired connections work best. Try turning router off and on again.

 

Try using a different browser. Chrome generally works well.

 

Try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:

 

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

 

 

@pabenson