2016 Home and Biz; I have downloaded and when executing file I only get the following error: "failed to ensure dir exists: c:\users\markpa~1\Appdata\Local\Temp\ckz_TDHL".

2016 Home and Biz; I have downloaded and when executing file I only get the following error: "failed to ensure dir exists: c:\users\markpa~1\Appdata\Local\Temp\ckz_TDHL". I have deleted the download from my folder and re-downloaded several times, and the error message returns each time, only with a different 4-letters within "ckz_####"

2422

Returning Member

May 31, 2019 7:06:40 PM

I ran the .exe file "as administrator" and it loaded up immediately. To do this, right-click on the .exe file which you downloaded and in the dialogue box that appears, left-click on "Run as Administrator".

New Member

May 31, 2019 7:06:43 PM

Worked ! Thank you.

Level 1

Feb 4, 2025 4:05:09 PM

This worked.. Thanks. Checked all over Turbotax with no help.

New Member

Feb 20, 2025 12:46:57 PM

I was on the phone with Intuit help for three hours yesterday without getting this resolved. I saw this posted while doing a Google search this morning and it worked! This definitely needs to be shared with the help line.

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2016 Home and Biz; I have downloaded and when executing file I only get the following error: "failed to ensure dir exists: c:\users\markpa~1\Appdata\Local\Temp\ckz_TDHL".