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How do I fix e-file reject IND-517-01?

by TurboTax•447• Updated 1 month ago

E-file reject IND-517-01 usually happens when you claim a dependent, but that person has filed a tax return and didn’t indicate that someone else can claim them as a dependent.

Less commonly, you can get reject code IND-517-01 if you entered your dependent's Social Security number incorrectly or if someone filed a return using your dependent's Social Security number.

First, double-check the Social Security number used on your return.

  1. Go to the Personal profile screen.
  2. Under Your household, select your dependent.
  3. Compare your dependent's Social Security number to the number on their Social Security card. If it's wrong:
    • Select Edit to fix it.
    • Answer the questions until you get to the Let's get [dependent]'s SSN screen.
    • When you’ve updated the number, select Continue and refile your return.
  1. Open TurboTax and select Fix my return.
  2. When you see Welcome back to TurboTax, select the Personal Info tab.
  3. On the Your Personal info summary screen, compare your dependent's Social Security number to the number on their Social Security card.
    ○ If it's wrong, select Edit to fix it, and select Edit again on the Your Children and Others You Support screen.
  4. Answer the questions until you get to the screen, Let’s Tie Up One More Thing.
  5. When you’ve updated the number, select Continue, and refile your return.

Once, you've verified their Social Security number is correct, select the scenario that best matches your own:

To fix this rejection, you'll need to leave the TurboTax app and sign in to a browser.

  1. Sign out TurboTax Mobile app by selecting the icon from the menu, then Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online using the instructions below.
  1. Sign in to TurboTax and select File from the menu.
  2. On the Welcome back screen, select Continue. (Don’t select Fix my return, you've already done that).
  3. On the next screen, select Start next to Step 3, and follow the instructions to e-file your return.

To do this with TurboTax Desktop:

  1. Open TurboTax and select File from the menu.
  2. At the We’re ready to file your taxes screen, select Continue.
  3. On the next screen, select Continue again, and follow the instructions to e-file your return.

Unless the other party amends their return to say that they can be claimed as a dependent, the IRS will eventually contact both parties to determine who gets to claim them.

Once they've figured it out, one of you will have to repay any additional taxes (plus possible penalties and interest) attributed to the duplicate claim.

Here's how to claim an exemption with TurboTax Online:

  1. Sign in to TurboTax and select File from the menu.
  2. At the Welcome back screen, select Continue. (Don’t select Fix my return.)
  3. On the next screen, select Start next to Step 3
  4. Then select File by mail to print and mail your return directly to the IRS.

Here's how to claim an exemption with TurboTax Desktop:

You'll need to print and mail your return, because the e-file server won't let the same Social Security number go through twice.

  1. Open TurboTax and select File from the menu.
  2. At the We’re ready to file your taxes screen, select Continue.
  3. On the next screen, select File by mail under How do you want to file?, and then select Continue to print and mail your return directly to the IRS.

You'll need to print and file your return.

It may be that somebody filed a fraudulent return using your dependent’s information. Here are some helpful resources if that is the case: