You are asking from TT Live, for which you paid extra. Please contact a rep.https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-liveLive help is available M-F during normal business hours after tax season.
If you received a 1099-C, you can enter it In the INCOME section under LESS COMMON INCOME. The bottom option says "Miscellaneous Income, 1099A, 1099C". Please click there and follow the prompts.