The tag below your question indicates that you are using TurboTax Live. If that's true, you should contact a TurboTax Live tax expert for help. You are paying extra for that service. See the following FAQ for instructions to contact a TurboTax Live tax expert.
How do I connect with a tax expert in TurboTax Live?
If you are not using TurboTax Live we'll try to help you here. What state are you in? Every state has different forms and rules. Did you enter the medical expenses in the federal section of TurboTax?