Is there a bug on the "Checking for Property (Real Estate) Tax Deduction" screen? I say Enter Info but it just endlessly loops to the dialog I came from.

It just takes me back to the "Enter the property taxes you paid in 2021" dialog

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1 Best answer

Expert Alumni

Mar 2, 2022 11:20:51 AM

Since you're using TurboTax Online, I would suggest you close TurboTax and clear your Cache and Cookies, then try to re-enter your Property Taxes.

This link has steps on How to Enter Property Tax.

Let us know if your issue is not resolved and we'll try to help.

Expert Alumni

Mar 2, 2022 11:20:51 AM

Since you're using TurboTax Online, I would suggest you close TurboTax and clear your Cache and Cookies, then try to re-enter your Property Taxes.

This link has steps on How to Enter Property Tax.

Let us know if your issue is not resolved and we'll try to help.

Level 2

Mar 2, 2022 11:27:18 AM

There seem to be plenty of places where the UI is confusing and you can loop forever. Just click "Continue" and see if that takes you to the screen to enter your property taxes. Worst case, you have to go back if it gets skipped.

I don't know why the first time you get to a spot to enter new data it loops back to the same place when you're done instead of moving on. It should at least have a question at the top to see if you need to add more.

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Is there a bug on the "Checking for Property (Real Estate) Tax Deduction" screen? I say Enter Info but it just endlessly loops to the dialog I came from.