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New Member
posted Dec 11, 2019 1:21:17 PM

I can't figure out how to terminate the auto-renew program.

0 7 1399
7 Replies
Level 15
Dec 11, 2019 1:23:23 PM

See this TurboTax support FAQ for canceling your Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/01/25548

Level 15
Dec 11, 2019 1:23:27 PM

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

 

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

New Member
Dec 11, 2019 1:43:22 PM

Well if I'm already cancelled then WHY does intuit continue to send me emails asking me for my payment method so they can run my card??????  IF I'm cancelled then they should leave me alone.

Level 15
Dec 11, 2019 1:47:01 PM

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Dec 11, 2019 1:59:59 PM

Sounds like you have multiple accounts ... see if you do this way ...
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

New Member
Oct 29, 2020 12:04:03 PM

do not want turbo tax 2019 tax program

Level 15
Oct 29, 2020 12:13:01 PM

Did you buy it yet ?