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Level 2
posted Dec 7, 2021 9:32:52 AM

How do I report an error in turbo tax 2021 premium?

1040-SR line 12B is not automatically filling in the allowable charitable contribution deduction when you take standard deduction. there doesn't seem to be a way to manually fill it in either.

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23 Replies
Level 15
Dec 7, 2021 9:42:03 AM

Just wait for a program update.   There will be many updates.   And you can't file until late January or February.

Level 2
Jan 26, 2022 10:36:02 AM

It is now January 26the and the error in line 12b is still there, I cannot finalize my taxes due to this error.

Level 2
Jan 26, 2022 10:37:59 AM

12b "self populates" with $300  (should be $600) when you change it to the correct amount it defaults back to $300 then reports as an error.  It is now January 26th and it has not been fixed.  

Expert Alumni
Jan 27, 2022 5:54:41 AM

@mlh9

 

TurboTax online requires that you pass through sections Deductions & Credits and Other Tax Situations.to make sure that you qualify for the standard deduction.  Try deleting with the methods listed below and reenter.

 

Federal 1040 line 12b Charitable Cash Contributions under CARES Act can be entered at either:

  • Deductions & Credits / Donations to Charity or
  • at the screen Charitable Cash Contributions under CARES Act immediately following Based on what you just told us, the Standard Deduction is best for you.

However, always pass all the way through both Deductions & Credits and Other Tax Situations.

 

At Deductions & Credits, scroll to the bottom of the page and click on Wrap up tax breaks.

 

At Other Tax Situations, scroll to the bottom of the page and click on Let’s keep going.

 

Remove the entry at Donations to Charity in 2021 by deleting the entry.

 

Remove the entry at the screen Charitable Cash Contributions under CARES Act by entering a $0.

 

 

Level 4
Jan 27, 2022 1:27:23 PM

Seems like this is an on-going error for the 2021 tax year again.  Now Jan 27, 2022 with latest/today's update to TT Windows desktop deluxe.

It changes the MFJ $600 charitable contribution back to $300 and subsequently gives an error as "unacceptable value".  I manually change it to $600 in line 12b to correct it, and the software again changes back to $300 and throw the error again.  Standard Deduction, MFJ.  Stuck in a loop unfortunately.  And there was a similar issue last year based on what I read here.  Here is the screenshot.

There is only one "workaround": To delete ALL of my charitable contributions.  I know from the Tax Return perspective it does not matter, but I prefer to have it included just for annual comparisons and worksheet record keeping.

Expert Alumni
Jan 27, 2022 2:06:00 PM

You don't need to delete anything.   You just have to click through a few more screens to get your deduction to show up on Line 12b.   Right now, TurboTax does not know if you are taking the standard deduction or if you are itemizing deductions.   To clear this up in TurboTax and get your deduction recorded on your tax return, do the following.  

 

  1. Click on Personal Income at the top of the desktop software.   
  2. Then choose Deductions and Credits.   
  3. Pick I'll Choose What I Work On.
  4. Scroll all the way down and click on Done with Deductions.  **This button triggers the CARES ACT follow up questions.  

 

You will get some follow-up finalizing questions before you see the message - The Standard Deduction is Right For You!   Continue clicking through those screens, verifying your donations and your charitable contribution should then show up on line 12b of your Form 1040 as $600.    @BK2000

Level 4
Jan 27, 2022 2:58:55 PM

Thank you @DawnC 

Unfortunately your suggestion does not work.  I have tried it every which way possible and end up in the same unfortunate circle!  I am very technical and financial/TT savvy.  Our disconnect is in the following area where you wrote:

 

RE: **This button triggers the CARES ACT follow up questions. 

 

It does not!  As long as I have added items in the Charitable Donations section, the CARES ACT followup question does not come up, in none of the subsequent screens or ever!  It only comes up if-and-only-if I delete my Charitable Donations items - based on my multiple attempts and testing.

TurboTax 2021 Deluxe Windows Desktop - update of Jan 27, 22

Regards.

Level 4
Jan 27, 2022 3:10:21 PM

I found what breaks it:  Once the [California] State review section is completed successfully, the value in the 1040 changes from $600 to $300 !!!

Level 2
Feb 2, 2022 7:26:57 AM

Yep.  And every time you do anything that has to do with states, you have to go through the itemize section again.  What I don’t know yet is once you you have the error cleared can you go straight to file.   I’m waiting to see if and update will happen before filing.

Intuit Alumni
Feb 2, 2022 9:15:06 AM

Thank you for your patience. We are aware of this issue and are working to get it resolved. 

Level 2
Feb 3, 2022 9:16:23 PM

When 

Intuit Alumni
Feb 4, 2022 7:30:12 AM

We are currently working on a resolution and as soon as we have an update we will be sure to provide it @ghoofie.

Level 4
Feb 4, 2022 8:45:52 PM

Having the same exact issue - keeps changing back to 300. I can manually change it back to 600 but it changes back to 300 when rechecked.

Expert Alumni
Feb 6, 2022 8:03:48 AM

There have been several references to the workaround.  This has worked for many people.

 

First, you must clear all donations from the Deductions & Credits input screen

 

In the Desktop version:

  1. Go to Deductions and Credits

  2. Scroll to the bottom of the page

  3. Select Done with Deductions

  4. Let's check your Deductions .. Continue

  5. Here are your 2021 Deductions ... Continue

  6. The Standard deduction is right for you ... Continue

  7. GET A TAX BREAK FOR DONATING CASH TO CHARITY

  8. Enter your amount

Online version

  1. Go to Deductions & Credits

  2. Scroll to the very bottom

  3. Select Wrap up Tax Breaks (Online)

  4. Continue through the interview to 

  5. Charitable Cash Contributions under Cares Act

  6. Enter your donation.

 

 

Level 4
Feb 7, 2022 6:32:44 PM

Changing value back to 600 at the error window and then skipping 2nd check worked. I was able to e-file while maintaining the 600 value on the fed 1040. I would advise that you read your state tax form instructions to be sure you're not required to adjust for the 600 deduction if you take this route. My state didn't mention it, unlike last year where the 300 contribution had to be added back on state return. Good luck guys. 

Level 1
Feb 8, 2022 1:03:27 PM

One of the hell are you going to update TurboTax to get rid of this error I always used TurboTax and a very very disturbed I probably would not use it again they used to be a good tax program now I think it may be drunk I'm going to retry it again try to notify me when the latest update is out

Level 1
Feb 12, 2022 2:14:49 PM

I finally was able to get the correct amount to show for line 12b on form 1040-SR for married couple filing jointly.  The problem now is that line 12c is to be the total of 12a plus 12b.  It shows noting on the copy to be e-filed with the IRS.  In the past if a line was to be completed and left blank, the IRS rejected the return.  How do I get the total of 12a and 12b to populate onto the tax form?  It shows on the worksheet, but not final form.  Wasted too much time trying to get this charitable deduction corrected when TurboTax should have corrected the software error.

Expert Alumni
Feb 13, 2022 8:44:53 AM

@jb2tx    Please clarify what you see on your 1040-SR

 

12a Standard Deduction

12b Charitable contributions

12c Add lines 12a and 12 b

 

Is 12c blank?

Level 1
Feb 13, 2022 9:51:27 AM

It is blank but I managed to finally figure out to correct the problem WITHOUT the assistance of TurboTax.  Tech support for the computer glitch that you are not acknowledging is absolutely terrible this year.

New Member
Mar 7, 2022 5:04:32 AM

Schedule C Car and Truck Expense worksheet line 19 has the incorrect standard mileage rate -- it report $0.58 and the correct number is $0.56

Expert Alumni
Mar 7, 2022 6:38:15 AM

Just to clarify, we would like to take a deeper look at this. Please let us know if this is TurboTax Online or for Desktop and if it is Desktop, if it is for Windows or Mac.

It would also help to have a diagnostic file, which is a sanitized copy of your tax return that has all of your personal information removed but has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return.

 

 

 TurboTax Online:

  1. Sign in to your online account
  2. Click on Tax Tools on the left toolbar
  3. Select Tools
  4. In the pop-up screen, click on "Share my file with agent"
  5. Click OK on the message that a diagnostic file will be sanitized and transmitted to us
  6. Please post the Token Number

 

TurboTax Desktop/Download Versions:

  1. Open your return
  2. Click the Online tab in the top menu bar
  3. Select "Send Tax File to Agent"
  4. Click Send on the message, and the tax file will be sanitized and transmitted to us
  5. Please post the Token Number

New Member
Apr 18, 2022 11:56:42 AM

I'm not able to get TurboTax (desktop) to use my charitable contribution in the deductions. The screen where it suggests the standard deduction does mention that the standard deduction of $25600 is the right one for me ($25100 + $500 charitable contribution), but when it does the calculation, it uses only $25100

 

[Even though, the state tax (California) portion does immediately reflect the change]

Level 15
Apr 18, 2022 12:32:17 PM

The extra charity deduction shows on on 1040 line 12b.  The Standard Deduction is on line 12a.  And you can get up to $600 (not just 500).  Switch to Forms and look at the actual 1040.