I used turbo tax to prepare my tax return and paid the preparation fee. However, I have since realized that there is an error in my return and I would like to start over. I have not yet transmitted the return to the IRS. Is there a way for me to begin a new tax return without incurring an additional fee? I tried to use the Tax tools/clear and start over but it won't let me because I already paid.
The only way you can start over is to create a new TurboTax account and start a new return. You will have to pay again in order to finish that return.
I appreciate the feedback. Do you know if it is possible to recoup the money I paid?
You can request a product refund by completing the form in the below TurboTax Help Article.