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New Member
posted Mar 15, 2024 7:35:45 PM

Can't get a verification code. I'm not at home. Please e-mail to me [email address removed]

I've paid my return and have confirmation.  Next was a two step option to get filed.   Step two I don't want so  it is now giving me this verification to be sure it's me.  Please send me a code to my e-mail address.

I want to get my return filed.   HELP

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3 Replies
Expert Alumni
Mar 15, 2024 8:11:58 PM

We can't send you a verification code but refer to the TurboTax Help article How do I get a verification code if the email address is wrong? for instructions to get a verification code by text.

New Member
Mar 18, 2024 6:32:33 PM

Hi Sharon,,,thanks for the reply, but I need to give you more details that I gave to Turbo Tax several times with no reply.   When I said I'm not at home,  I told them that I'm retired and currently living in the Philippines.  I do not have a cell phone, just a land line.  I gave that number to Turbo Tax but they will not call me here.

I told them about all this and explained that the only way for me to contact them or for them to contact me is via my e-mail.   I've checked and they do have my correct e-mail.  I've filed with them several times and never had this problem.  They send me e-mails almost everyday.   I've paid already and got their receipt.   I just want to print my copy of the return as I've always done.  They just need to file my return to the IRS.  I wait for the IRS to contact me with their notice confirming they have my return and they tell me how much I need to pay.  Then I pay them directly.    

Expert Alumni
Mar 19, 2024 6:38:03 AM

Try this and see if you can get your verification code by email: What if I'm having trouble with my filing verification code?