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Level 2
posted Feb 19, 2021 12:14:20 PM

Your 2020 New York Personal return was rejected

Received an email from Intuit that my 2020 NY State tax return was rejected.  Claimed that it was their fault and gave me several things to check on my Federal Tax.  Made changes and as per their instruction tried to re-file my state tax.  Re-File failed with message that "Tax program update required"  Checked and was up to date.  Tried manual update but that didn't work.  Any idea what to do next. Thanks, Ken

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4 Replies
Returning Member
Feb 19, 2021 12:26:35 PM

HELP

Returning Member
Feb 19, 2021 12:31:45 PM

Tried  all afternoon to no avail. Hopefrully Turbo Tax can provide some assistance.

New Member
Feb 21, 2021 9:39:08 AM

I received the same message. I logged into the 2020 turbotax and it acted like I haven't filed anything yet. There was no message or anything to help.

Level 2
Feb 22, 2021 4:30:30 PM

Fixed problem by uninstalling TurboTax 2020 program and reinstalled original version of Turbotax program. Then when restarted program it did one big update, tried refiling taxes and it worked.  Ken