It's probably because your state does not have a personal income tax. The following states do not have personal income tax.
Alaska
Florida
Nevada
South Dakota
Tennessee
Texas
Washington
Wyoming
If you are entering your W-2, and your state does not have income tax, leave boxes 15 through 20 blank in TurboTax. It is not necessary to enter the state.
I found that problem too, after paying for and downloading the Business Edition to do the estate taxes for my mom's estate. Oregon does have income taxes. I really needed the state help with OR-41 for estates but it seems I spent over $100 for nothing.
Can you please be more specific with the issue you are experiencing so that we can fully assist you?
We use TurboTax for our personal taxes. I am trying to complete the tax forms for my mom's estate. I was okay with the 1041 but was having issues deciphering the Oregon OR-41. I saw that the Business product covered estates but it said it didn't cover the state forms. So, I asked if there was a way to get the state product for estates and was told that if I used the Business product for the 1041, I would be given the option to purchase the state product, when the 1041was completed. I did that, but when I got to the area to order the state product I found out there isn't one for Oregon. I was hoping it was just because TurboTax hadn't downloaded them yet, but later on I found out that TurboTax doesn't support the state fiduciary forms for some reason. The state forms are the only reason I purchased TurboTax Business because I was able to do the Federal form 1041 myself.
If you purchased software that you didn't need and it's been 60 days or less since you purchased it, you can see if you qualify for a refund under the TurboTax Satisfaction Guarantee. Please see the below help article for more information and the request form.