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Level 1
posted Mar 6, 2022 11:54:00 AM

Wants to Charge me for State Download

Purchased TT Deluxe download, which includes Federal and State + Federal E-File.

Program says "State not Installed." When I try to install it, it tries to charge me $45. Why?

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1 Replies
Intuit Alumni
Mar 6, 2022 12:23:36 PM

It should not prompt you to pay since the download is included. Please reach out to TurboTax Customer Support to for assistance. 

What is the TurboTax phone number?