When trying to electronically file both fed and NY state, I kept getting notices that I had to update. I tried to update from the top tool bar, and even re-started the computer but I kept getting the error message. As per the help section suggestion, I uninstalled and reinstalled. Now it wants me to spend $39 to download NY state tax forms. I have yet to be able to file them at all because of the error messages. I can not get past the 'you owe us $39' more dollars message.