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Level 2
posted Feb 16, 2022 10:18:48 AM

Unable to file MA state return, error message says I need to update a file but am using the website

I'm unable to file Federal or State because of the below error note at the very end of the process. The text implies this is a TurboTax error and not anything on my side... is anyone else getting this / can something be done? I'm using the website so have no way to update anything and there is no 'Check for Updates' area on the screen. A live agent had me log out and log in again but it didn't resolve the issue 

 

Thanks!

 

1 7 1042
7 Replies
Intuit Alumni
Feb 17, 2022 7:28:07 AM

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 

 TurboTax Online:

  1. Sign in to your online account.
  2. Locate the Tax Tools on the left-hand side of the screen.
  3. A drop-down will appear. Select Tools
  4. On the pop-up screen, click on “Share my file with agent.”
  5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
  6. lease provide the Token Number that was generated in the response.

@gr3gg0

Level 2
Feb 17, 2022 9:24:56 AM

Thank you! I've followed these steps - the token number is 926798.

 

@MichelleLO 

Level 1
Feb 20, 2022 8:37:38 PM

I'm also experiencing this issue with the MA Schedule B: Line 10 and being asked to Check for Updates on the web client. My token number is 931374.

Level 2
Feb 20, 2022 8:37:50 PM

I'm getting the exact same issue. 

@MichelleLO 

Token Number: 931376

Returning Member
Feb 22, 2022 8:52:22 AM

I have the exact same issue on Schedule10 for MA state tax filing  - token number is 932855

@MichelleLO 

Returning Member
Feb 23, 2022 7:48:44 AM

Looking for an update on this issue @MichelleLO  is the fix available - thank you

Level 2
Feb 25, 2022 4:27:27 PM

issue has since been resolved for anyone else tracking this, logged in and was able to file without the error msg just now.