I keep failing after the "Let's Complete Your Online Purchase screen". Any ideas?
Not sure if this problem is the same as the one I experienced but I had to login to Intuit as a guest to finally get the payment processed for the State e-file.
Do not login to intuit with your current account, Click on guest and complete the form. I just worked for me and I hope this solve the problem you're having.
Added Note: I also logged out of Google in my browser, so that Google Pay does not try to auto fill the form payment field. Restarted TurboTax and processed payment as guest.
I cannot pay the 25 $ e-file with the state of California ?
I'm having the same problem, I tried like 20 times!! Turbotax won't let me to to the secure payment page, I mean, why???
same issue here. Tried as guest, current account, different credit cards. Nothing
did not work for me. could be some glitch on turbotax end looks like. Need to wait till morning to get to customer service
@carrieNchet wrote:
I am trying to see the status of my retutn
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
Does anyone know who to resolve the e-filing payment issue for the $25 e-filing fee? I have tried numerous time since last week to process the payment and it keeps giving me an error.
Are you using desktop software or online?
For desktop call [phone number removed] and share screen-code to get some help, I understand TT is too busy, give a try.
or [phone number removed] to pay thru phone
or
paying Guest is another option instead login.
1. eight hundred - six two fo4r - nine zero double six * to get assistance
2. eight77 - eightTwoNine - nineSix nineFive to pay thru phone
Had to change size of text to 100 percent, then kept changing resolution between screens to see what was entered into various fields. Made it through the screens without being able to see what was entered in the fields until the next change of resolution. Took some time and skill but made it happen. Good luck to all. Also right click on TT icon and switched to Administrator.
That is right click on TT icon while holding down the shift key, sorry. Best of luck.
This method worked for me until I had to enter the expiration date of my card. The drop down field did not work at any resolution. This has been the worst, most frustrating process!
Try this.... If you use Google Pay, log out of Google in your browser, so that Google Pay does not try to auto fill the form payment fields. Restarted TurboTax and processed payment as guest.
Thanks for all the suggestions. Called Intuit support and they couldn't figure it out either. Ended up just installing on my older, slower PC and it worked. Intuit said some of the new PCs with upgrades versions of Windows are not compatible with TurboTax. I'm not sure I buy it, but i do see others with the exact same problem I was having...
After 3 tries and much waiting on the phone, I finally got a customer service representative, WHO KNEW WHAT SHE WAS DOING. I was able to purchase the State e-file on the phone and move to completion.
POS error caused me to miss the tax deadline.
PHUCK YOU TURBOTAX!!!!!!!!!!!!!!!!!!!!!!!
Please relay my present status for filing both Federal and State returns. I have purchased state e-file from y’all.
Why am I not able to e-file by paying for state (Oregon) taxes