Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 18, 2020 12:32:53 PM

No State SW enabled with my purchased Turbo Tax from Costco

Hello,

I purchased Turbo Tax Home & Business with State from Costco today to begin my taxes.

The State (colorado) is not installing correctly.

When I click START my state taxes - I only get an informational window that says my SW is up to date.

 

But no windows open to allow me to enter State tax info.

 

TURBOTAX HOME & BUSINESS 2019 PC ESD

ESD Order 

KEY:  [PII Removed]

 

Sale Date 2020/02/18 10:55:46 AM

0 1 266
1 Replies
Intuit Alumni
Feb 25, 2020 1:55:54 PM

The best thing to do is to call in. Tell the agent on the phone that it is a known issue and that the solution is to push first a federal soft, then state.

Turbo Tax Customer Service