Kentucky e-file has been rejected twice even though TurboTax found no errors.

My Kentucky e-file has been rejected twice even though TurboTax found no errors. I updated after first rejection and my tax bill doubled! What gives ! help?

I got this message from TurboTax: (I filed the second time on Feb 26 after update.)

What happened

KY_ITC PersonalTaxCredit_Error Hold - Your tax return is on hold pending ongoing updates to calculations for Kentucky Schedule ITC, Individual Tax Credits. Please wait until the fix is complete which is expected to be done by February 25th, 2021.

1328

Returning Member

Feb 26, 2021 1:02:39 PM

I got the same message, but found no indication on Kentucky Department of Revenue that the ITC credit is being updated. TurboTax needs to provide the rejection code, but the message doesn't provide it.

Returning Member

Feb 26, 2021 3:02:18 PM

I got the same error twice. TurboTax not very helpful. Will probably end up mailing it in.

Returning Member

Feb 28, 2021 2:17:06 PM

Anyone get this fixed?

Returning Member

Feb 28, 2021 2:57:11 PM

No and no help from TurboTax. We need to know the rejection code. But it’s not provided by TurboTax.

Returning Member

Mar 1, 2021 12:33:44 PM

Retried it today and mine was accepted.

Level 1

Mar 1, 2021 1:54:59 PM

Success! Kentucky state e-file now accepted on 3rd try.

Why sign in to the Community?

Kentucky e-file has been rejected twice even though TurboTax found no errors.