Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 15, 2022 7:02:14 PM

Indiana state return won't transmit

Federal return was able to transmit but not my Indiana state return.  After paying the $25 fee via credit card, I hit the transmit buttom, clocks for two seconds and nothing.  No error message, nothing. 

 

Any idea how to fox this?

1 114 3217
24 Replies
Intuit Alumni
Mar 16, 2022 9:58:10 AM

Has your federal return been accepted?

Returning Member
Mar 16, 2022 7:24:47 PM

I was able to submit the federal return but not the Indiana state return.

Returning Member
Mar 16, 2022 7:25:38 PM

And yes, federal return was accepted.

Intuit Alumni
Mar 17, 2022 8:31:16 AM

If your federal tax return was accepted and not just submitted, you should be able to transmit your state tax return. Please check and see if any of the forms within your return are preventing the e-file:  State Forms Availability

 

If you are using a desktop version of TurboTax, please force an update to ensure you have the latest forms available. Force Manual update for TurboTax Desktop

 

If you are using an Online Version of TurboTax, please clear cookies and/or try a different browser. To learn how to delete your cookies, please see the TurboTax FAQ here.

Level 2
Mar 20, 2022 1:25:50 PM

same issue here....

 

desktop version turbotax is up to date

 

federal return was submitted and accepted without issues several days ago

 

when I click on  the orange Transmit Return Now button for the Indiana State return, it starts loading for a few seconds, then stops, no errors, just doesn't go to next confirmation screen

 

FIX YOUR SOFTWARE

Intuit Alumni
Mar 21, 2022 10:52:27 AM

Please review this FAQ @asinkov.

Level 2
Mar 23, 2022 5:27:08 AM

No. No. No.

Why are you sending me a link to useless solution. Did you not read?

I am using DESKTOP SOFTWARE version. Why are web browser cookies and pop up blockers relevant? 

My Federal return was transmitted without issues. It's the State return that has an issue. You can't possibly think that BROWSER COOKIES are preventing one but letting the other transmit.

Why did turbo tax charge me a state return filing fee BEFORE successful transmission and not AFTER.

Intuit Alumni
Mar 23, 2022 11:26:04 AM

Which Indiana form are you trying to submit?

@asinkov

Level 2
Mar 23, 2022 6:03:53 PM

What do you mean which form? I'm tryin to e-file the entire Indiana State income tax return along with whatever default forms come with it, using Turbo Tax Premier desktop version

Level 2
Mar 23, 2022 7:16:15 PM

I believe Form IT-8453-OL, Declaration of Electronic Filing is causing an issue when attempting to e-file State of Indiana tax return via Turbo Tax. I found a Turbo Tax link that shows all Indiana forms, and this particular one it's showing as unsupported.

 

The problem is that this form appears to be mandatory for e-filing. So this sounds like a circular reference error at this point.

 

The software won't let me delete this form.

New Member
Mar 24, 2022 10:57:34 AM

Agreed!  I spent 3 hours on the phone last weekend with tech support, we did every browser clean up, cookies, cache fix.  We manually updated the software.  We uninstalled and reinstalled the software.  This is a TurboTax Desktop issue with the state of Indiana transmitting.  I was able to get the state e-file fee returned back to me.  

I just did more updates and tried again.  Still doesn't work - just a loop of some sort.

Please fix the software!

 

Returning Member
Mar 26, 2022 11:22:33 AM

I have e filed my federal return and it is accepted.  When I now try to e file my Indiana state return the TurboTax software will not transmit it.  Is there a software glitch?  What should I do?

Intuit Alumni
Mar 26, 2022 3:02:56 PM

Are you receiving a specific error message when trying to transmit your state return?

@jhansonin

Level 2
Mar 26, 2022 5:16:59 PM

I am experiencing the same problem and also spent hours on the phone with Intuit last weekend.  I saw another thread where the person experiencing the problem had foreign tax credits on his Federal return which I also do.  Does anybody with this transmission problem also filing foreign tax credits?

Level 2
Mar 26, 2022 5:30:27 PM

By the way, no error messages received.  Click the Transmit button, shows processing; but, instead of completing and going to a different screen, it just stops processing and you remain at the original screen with the transmit button.

Returning Member
Mar 27, 2022 4:51:47 AM

No

Returning Member
Mar 27, 2022 4:55:33 AM

I have foreign tax credits in my federal return.  However, the problem is that my Indiana state tax return will not transmit

Level 3
Mar 27, 2022 8:28:26 AM

We are having the same issue. Here is a clue. For my daughter with a very simple return (W-2 and 1099-INT) - no issues - submitted correctly. Mine is complicated with 2 businesses (K-1s), income, investing, etc. That one will not submit.

Intuit Alumni
Mar 27, 2022 9:45:08 AM

We would like to look into this further, and we cannot view your return here in this public forum. 

 

Please follow the instructions here to contact us by phone, so we can view your account. 

New Member
Mar 28, 2022 7:35:32 AM

Same problem.  Federal Return submitted and accepted.  Indiana return will not transmit.  No error codes, desktop software up-to-date.  Seems like a lot of people are having the same issue.  Is there a process to escalate the issue so it gets fixed?

Level 2
Mar 28, 2022 8:19:31 AM

I'm having the same issue. Federal return transmitted ok if only it was sent, but state fails. The Orange transmit button clicks and does the circle thing for one or two seconds, then dies. No error codes show up. This failure stinks as the $25 is already paid. 

Intuit Alumni
Mar 28, 2022 12:30:26 PM

So we can take a closer look, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

 

@Name135

Level 3
Mar 28, 2022 3:40:33 PM

The plot continues to thicken. I had a great CPA on the phone from tech support. Nothing wrong with the return. We even deleted/regenerated/re-entered. Even deleted the form at the end on transmission. Nothing worked. Having trouble with my son's return. His is simple - the only commonality is that we have crypto sales to report and according to the CPA, they were done correctly.  Has to be a glitch that will hopefully be fixed with a patch. Tell any Indiana filers with the same issue to keep reporting it. Need it fixed.

Level 2
Mar 28, 2022 7:11:16 PM

The return I’m trying to transmit does not have anything weird in it. The federal return has a large adjustment in it due to the pass through it for a decent size chunk of ppp forgiveness which passes through on the federal k form for an s corp. The only thing that I can think of that might be a potential issue is there are w-2s from 2 states if that might create problems, however in past years that was never an issues.