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New Member
posted Mar 1, 2024 3:45:34 AM

I live in the usvi and am trying to file for the first time from here. TurboTax says my zip is invalid. Am I unable to use TurboTax this year because of where I live?

I've already paid for the service. How do I get my money back if I can't use TurboTax?

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2 Replies
Level 15
Mar 1, 2024 4:13:11 AM

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

Expert Alumni
Mar 1, 2024 6:30:44 AM

Here is a link: How do I request a refund for my TurboTax product?