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New Member
posted Feb 27, 2024 5:26:25 PM

How do I avoid being enrolled in the "live assist" version of turbo tax?

I inadvertently selected Turbo Tax Premium Live last year which cost significant $ - I don't want the "Live" option this year, how do I select the basic Premium option (without Live assistance?

1 4 8985
4 Replies
Level 15
Feb 27, 2024 5:28:09 PM

How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

Level 15
Feb 27, 2024 5:29:12 PM

Go to this TurboTax website for the Premium online edition - https://turbotax.intuit.com/personal-taxes/online/premium/

New Member
Feb 14, 2025 11:42:51 PM

I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted. 

Level 15
Feb 15, 2025 5:35:13 AM

@Whocares2 wrote:

I keep getting rerouted back to the assisted page and I don’t see where to decline this. I don’t want assisted. 

See this TurboTax support FAQ for removing Live Assist - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=m768oyl5