You can get to the 2020 return --- but you cannot make changes to it using online software. You will need the CD/download in order to complete the 2020 state return, which can only be filed by mail.
You will be able to access the return you started by using the exact same account and user ID that you used when you started it. But you can no longer use online software for any further changes.
Start a 2022 return and enter some personal information so that the menu on the left opens up and allows you to access your 2020 return.
Online tax preparation and e-filing for 2020 returns is now permanently closed.
Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2020 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).Then you need to print, sign and mail it.
If you already paid for your online software you can ask customer support for a download of the desktop software.
They are available from 5 a.m. to 9 p.m. Pacific time
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