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Level 3
posted Jan 31, 2024 8:23:52 PM

Getting error message in downloading the free State (CA) 2023

I downloaded the Federal and everything works but in downloading the free state (CA) for 2023 tax year, I am getting a message that "Error Downloading your TurboTax State.  It could not be downloaded and please try later".  I have singed off and back on as I saw in similar post from two years ago and by now I am sure the CA state module should be ready and operational in TurboTax Premier.   Anyone else run into this?  Help please!!

0 5 568
5 Replies
Expert Alumni
Feb 1, 2024 7:06:10 AM

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

Level 3
Feb 1, 2024 8:39:03 AM

Nope. did not work.  I had seen that on prior issues and my entire set up is up to date.  When I first installed the software first week in January, I called support and they told me the CA module may not have been ready.  But, now it is filing time and it should be ready. So, I am not sure initial explanation was correct by Intuit Support.

 

Any ideas everyone?  Appreciate the effort!

Expert Alumni
Feb 1, 2024 9:36:26 AM

Here's a fix you can try.  If not successful, Contact TurboTax Support for a new download.

 

  1. Download the TTStateCleanup.zip file and save it to your desktop or other easy-to-find location
  2. Double-click to open the zip folder
  3. Extract the contents of the folder to your desktop and open the extracted folder
  4. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator
  5. Select your version (Personal or Business)
  6. Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States)
  7. Once the tool finishes removing the state return(s), close it and reopen TurboTax
  8. Follow the prompts to update TurboTax at the prompt. It should start downloading your state
    • If it doesn't, click the State Taxes tab and download it from there

Level 3
Feb 1, 2024 11:05:35 AM

Hi, the link you provided is for Windows and won't open on my Mac.  Is there a version for the Mac please?  Also the name of the file refers to Tax Year 21. Does that matter?  Thanks.

Expert Alumni
Feb 2, 2024 7:53:51 AM

There is this FAQ referencing the current year files. State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

 

You could contact support and see if there is a Mac version of this. Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service