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Level 1
posted Mar 17, 2022 12:50:50 PM

Failed in MA state efile but was charged for the fee

I tired to efile my MA state tax together with federal tax, but I ran into the error like following:

state should not be entered directly on the Massachusetts information worksheet for electronic filing. You must complete the federal information worksheet turbotax

 

I checked both the federal and state InfoWks, the state was "MA". I do not know how to unblock this issue. In addition, I have paid my state efile charge ($26.5). If the efile does not work, how can I get the money back.

 

 

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1 Replies
Intuit Alumni
Mar 19, 2022 3:00:38 PM

This would be best resolved by following the instructions here to contact us by phone.